Terms and conditions
Copyright
Photographs
Links
Virus protection
Privacy policy
Accessibility
Comments policy
Complaints procedure
Our fundraising promise
Independent Age makes every possible effort to ensure that the information published on its website is accurate and up to date, but does not accept any responsibility for errors or omissions and reserves the right to make amendments at any time and without prior notice.
Independent Age does not accept any responsibility for any loss or damage suffered by you (directly or indirectly) by making use of the information on its website.
Copyright
Unless otherwise stated, the copyright and other rights in all material published on www.independentage.org.uk belongs to Independent Age and/or Independent Age’s licensors (as the case may be).
As a visitor to this website, you may download material from this website on a single computer for your own personal, non-commercial use only. You may print out single copies of pages from this website for the sole purpose of enabling you to retain a copy for your own personal records. No other use or reproduction is permitted without the explicit prior written consent of Independent Age. Requests for such approval should be directed to:
Communications
Independent Age
6 Avonmore Road
London
W14 8RL
communications@independentage.org.uk
Please give details of your intended use of the relevant material and include your contact details: name, address, telephone number, and email.
Some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Independent Age). You may download such third party material as part of the relevant web page on a single computer for your own personal, non-commercial use only. All other rights to such materials are reserved to the relevant copyright holder and, for all other uses, permission to copy such materials must be obtained in advance from the relevant copyright owner (the sources are indicated within these documents/photographs).
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Photographs
All photographs on this site are the copyright of Independent Age/James Bell (www.jamesbellphoto.com/) unless otherwise specified.
Links
Independent Age provides hypertext links to third party websites for the convenience of users at its discretion. By linking to these websites Independent Age in no way endorses the contents, views or information held on such sites.
Independent Age is not responsible for any loss, additional costs or damage howsoever arising, suffered as a result of using the hyperlinks provided to third party websites.
Third parties wishing to reciprocally link to Independent Age’s website should contact Emily Bick.
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Virus protection
We make every effort to check and test material at all stages of production. It is always wise to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
These terms and conditions for website use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Please also refer to our Comments policy, Copyright statement and Privacy policy for additional terms that will apply in relation to your use of the website.
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Privacy policy
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission to do so.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
This privacy statement only covers the Independent Age website at www.kingsfund.org.uk. This statement does not cover links within this site to other websites.
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Accessibility
It is important to us that everyone viewing the website can do so easily. Please see below tips that are designed to help with accessibility issues. This website is built to Level A standard as stipulated by the Web Accessibility Initiative http://www.w3.org/tr/wai-webcontent/
To increase or decrease text size:
For Microsoft Internet Explorer and Mozilla Firefox users: Use the View > Text Size options in the browser menu.
For Apple Safari users: Use the Safari > Preferences > Appearance options in the browser menu.
Images
All images have descriptive alternative text to aid the use of screen reader software.
Layout and colour
Pages have been designed and colours chosen to for contrast to aid visually impaired users.
Site map
A site map is provided to assist with navigation.
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Any comments submitted to the site will be checked by a site administrator. Comments that are submitted for posting on the site will be posted within one working day and will not be edited (except for comments which contravene this comments policy, which will not be posted).
By submitting a comment to this site you agree to comply with the following code of conduct.
Identification: When you leave a comment on this website you must provide your real name, job title and organisation. This will be displayed alongside your comment when it is published on the website. You must not represent yourself as any other person.
Conduct and respect: You must ensure that your comment is relevant to the topic under discussion. You must always be civil and respectful to other website users and must not submit any comment that is likely to deceive, upset or annoy any other person. The use of swear words or other profanities will not be accepted. We also recommend that you disclose any relevant interests (eg, political, commercial) that you hold.
Advertising and promotion: Your comment must not contain advertising or promotional material, except when it is for an event, publication or similar product that has direct relevance to the topic being discussed, and where the placing of such advertisement or promotional material has been approved by us in writing in advance.
Legal liability: You are legally liable for the content of comments that you submit to this site. Your comment must not contain material that is obscene, offensive, defamatory or otherwise illegal. This includes material that promotes violence, sexually explicit material, or material, which promotes discrimination on any grounds. You must not submit any material, which, if used or reproduced by us, could give rise to any third party claims. You must not post on the website any material which has been disclosed to you in confidence or which compromises the privacy of anyone other than yourself. By submitting a comment to this website, you warrant that we are not responsible, or liable to any third party, for the content or accuracy of any material posted by you or any other user of our site and you agree to indemnify us and our project partners from any and all claims and liabilities (including legal fees) which arise from your comments or any other material you submit to the site.
We have the right (but not the obligation) to edit or remove comments at our sole discretion without the need to give any reason for doing so.
In submitting comments to this website, you grant Independent Age the royalty-free, perpetual, non-exclusive, unrestricted right and license to use, and reproduce such content (including the right to sub-license).
Please let us know by emailing communications@independentage.org.uk if you find any comment to be objectionable.
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Complaints procedure
If you have a complaint regarding any aspect of our fundraising work please contact:
Ally McTaggart
Complaints Co-ordinator
Marketing and Communications Department
Independent Age
6 Avonmore Road
W14 8RL
Tel 020 7605 4256
complaints@independentage.org.uk
Please make any formal complaint against the charity in writing, by letter or email, within three months of the alleged incident.
Once a complaint has been received the coordinator will write and inform the complainant, within 3 working days, that an investigation has been undertaken.
Please note: All official correspondence with a complainant will be in the form of a letter unless otherwise requested.
- The coordinator will open a hard copy file and keep all correspondence related to the complaint, including emails and telephone transcripts.
- The investigating manager will take a statement of the alleged incident from the member(s) of staff concerned before undertaking the investigation.
- After seven days the coordinator will check on progress and remind the manager that the investigation needs to be completed within 30 days of receipt.
- After 14 days the coordinator will give the complainant a progress report.
- After 30 days the manager or coordinator will write to the complainant and inform him/ her of the result of the investigation and any action taken: disciplinary, retraining, removal of offending literature etc; and advise of any compensation owed.
- If the offence is serious, or the person concerned is on holiday, a holding letter will be sent. It will promise to keep the complainant fully informed of the delayed investigation, and give an approximate completion date.
- The investigating manager must fully brief the coordinator as complete and up-to-date records must be maintained for disclosure to the Fundraising Standards Board (FRSB).
- Once Independent Age has informed the complainant of our results, and any necessary actions taken, the investigation is closed.
- The coordinator must notify the complainant of their right to contact the FRSB and give contact details.
- Independent Age will compile an annual report informing the FRSB of all complaints made against the charity.
The FRSB will only uphold a complaint if it concerns a breach of a ‘must,’ ‘ought’ or ‘should’ Code of Practice, or is an infringement of The Fundraising Promise.
If a complaint is upheld against Independent Age the FRSB can specify that no further action is taken, or prescribe one of the following sanctions:
- We should apologise to the complainant.
- Provide training for the individual concerned, or cancel the contract if appropriate; for example, a catering company at an event.
If more serious:
- Stop the charity from using the fundraising method or conduct sourced as the origin of the complaint.
- Withdraw or change any materials that are the subject of the complaint.
If we persist in unacceptable behaviour our membership of the scheme can be withdrawn.
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We are members of the Fundraising Standards Board (FRSB) self-regulatory scheme. The FRSB works to ensure that organisations raising money for charity from the public do so honestly and properly. As members of the scheme, we follow the Institute of Fundraising’s Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.
We are committed to high standards
· We do all we can to ensure that fundraisers, volunteers and fundraising contractors work with us to raise funds whilst complying with the Codes and this Promise
· We comply with the law including those that apply to data protection, health and safety and the environment
We are honest and open
· We tell the truth and do not exaggerate
· We do what we say we are going to do
· We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details
We are clear
· We are clear about who we are, what we do and how your gift is used
· Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
· We give a clear explanation of how you can make a gift and amend a regular commitment
We are respectful
· We respect the rights, dignities and privacy of our supporters and beneficiaries
· We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
· If you tell us that you don’t want us to contact you in a particular way we will not do so
We are fair and reasonable
· We take care not to use any images or words that cause unjustifiable distress or offence
· We take care not to cause unreasonable nuisance or disruption
We are accountable
· If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint
· We have a complaints procedure, a copy of which is available on request. If we cannot resolve your
complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.
Independent Age, 6 Avonmore Road, London W14 8RL
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